Refund Policy

A first refund request submitted within 14 calendar days after the Creem order is completed is normally eligible. Your mandatory consumer rights always take priority, and this policy does not reduce rights granted by law.

Email support@skillslot.app from the address used for purchase and include the Creem order ID, purchased plan, and a short reason. Do not send complete card details or a full license key. We will respond within 3 business days.

Creem processes refunds as the Merchant of Record. Once approved, funds are returned to the original payment method. Timing depends on the payment method and bank and typically takes 5 to 10 business days.

After a refund is completed, the associated license key and device activations are deactivated, and you must stop using paid features. Skill files stored locally remain under your control.

Requests after 14 days are reviewed case by case for product defects, duplicate charges, delivery failures, and applicable law. Requests involving fraud, repeated refunds, license abuse, or Terms violations may be denied, without affecting rights that cannot legally be excluded.

If you do not recognise a charge or have an order problem, contact us or use the Creem Customer Portal first. This will usually resolve the issue faster than filing a card chargeback.

For refunds and purchase questions, email support@skillslot.app.